Privacy Policy
Last updated: 6 November 2026
This policy explains what personal data Tour de Casa collects, why, who receives it and what rights you have. It applies to the Tour de Casa app and website.
Who we are
Tour de Casa is run by [company name], NIF [number], [registered address]. We are the data controller. For any privacy question or request, write to info@devsolutely.com.
What we collect
| Data | Examples | Why | Legal basis |
|---|---|---|---|
| Account | Email, name, phone number, language, account type, Apple or Google sign-in identifier | To create and run your account | Contract |
| Company and professional details | Company name, tax and VAT numbers, billing address, public name, photo, agency name, AMI licence | To show who is advertising and verify professionals | Contract; legal obligation for the AMI licence |
| Listings | Address, map location, price, energy certificate, description, photos, videos and any voices in them | To publish your ad | Contract; legal obligation for the energy certificate |
| Messages | Chat messages and attachments | To let buyers, renters, owners and agents talk | Contract |
| Activity | Favourites, saved searches, notification settings, listings you viewed, phone numbers you revealed | To run these features and show owners how many views their ads get | Contract; legitimate interest |
| Technical data | IP address, device push token, error reports | To keep the service secure, stop abuse, count views and send notifications | Legitimate interest |
| Safety records | Users you blocked, reports you made or that were made about you | To protect people and moderate the service | Legitimate interest |
| Agency and feed data | Agency membership, invitations, XML feed addresses and import logs | To run agency teams and listing imports | Contract |
The app asks for your permission before using your location, camera, microphone, photos or notifications. Your device location is used to show where you are on the map, and we do not store it. You can withdraw any of these permissions in your iPhone settings.
We do not sell your data. We do not use it for third-party advertising, and we do not track you across other companies' apps or websites.
What other people can see
- Listings are public. Anyone can see your ad, its photos and videos, its location and your full name or business name.
- Approximate location. If you choose this option, we move the public map point by 400 to 1,500 metres and hide the street.
- Your phone number appears only if you allow calls or WhatsApp on a listing, and only when someone asks to reveal it.
- Chats are visible to the people in them. If an agency listing moves to another agent, that agent sees the earlier messages in its chats.
- Agencies. Members of an agency can see and manage all of its listings and see each other's names and contact details. Agency and verified professional pages are public.
Automated processing
We use AI services to suggest listing titles and saved-search names, to create subtitles from the sound in your videos, and to translate those subtitles. This does not produce decisions with legal or similarly significant effects on you.
Who receives your data
We share data only with providers that help us run Tour de Casa, and with authorities when the law requires it.
| Provider | Purpose | Main location |
|---|---|---|
| Heroku (Salesforce) | Hosting and database | European Union |
| Cloudflare | Storing and delivering photos and videos, speech-to-text for subtitles | Global |
| Postmark | Sending emails | United States |
| OpenAI | Suggested titles and names, subtitle translation | United States |
| Google Firebase | Delivering push notifications | United States |
| Apple and Google | Sign-in, if you choose it | United States |
| Mapbox | Maps | United States |
| Sentry | Error monitoring | United States |
When data leaves the European Economic Area, we rely on safeguards such as an adequacy decision or the European Commission's standard contractual clauses. Write to us for a copy of the safeguards.
How long we keep your data
| Data | Kept for |
|---|---|
| Account and profile | Until you delete your account |
| Listings | Active for 90 days unless renewed, then kept in your account until you delete them or your account |
| One-to-one chats | Until you or the other person deletes their account. Deleting a chat in the app hides it, but its messages stay stored until then |
| IP addresses on listing views | 90 days |
| AI request logs | 90 days |
| Reports you made | After you delete your account they stay for moderation, without your name |
| Reports about you | Deleted with your account |
| Backups | Up to [number] days |
| Error reports | Up to [number] days |
We keep data longer only when the law requires it, for example for accounting.
Deleting your account
You can delete your account in the app at any time, in Profile, under Delete account. Deletion is immediate and cannot be undone. It removes your profiles, listings, photos, videos, favourites, saved searches and one-to-one chats, and signs you out everywhere. Those chats also disappear for the other person. We send one email to confirm it. Copies of photos that were already viewed can stay in delivery caches for a short time.
If you own an agency that has other members, you must remove them first. If you leave an agency or delete your account as a member, the agency's listings assigned to you pass to the agency owner.
Your rights
Under the GDPR you can ask to access, correct, delete or receive a copy of your data, and to restrict or object to how we use it. Where we rely on consent, you can withdraw it at any time. Write to info@devsolutely.com, and we will answer within one month.
You can also complain to the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD).
Children
Tour de Casa is for people aged 18 or over. If you believe a child has given us data, write to us and we will delete it.
Security
Data is encrypted in transit, access is restricted, and sign-in uses one-time codes or Apple and Google rather than passwords. No service is completely secure, so tell us at once if you suspect misuse of your account.
Changes
If we change this policy in a way that matters, we will tell you in the app or by email before the change takes effect.