Help & Support
Can't find your answer here? Write to info@devsolutely.com and tell us the email address on your account.
Getting started
How do I sign in?
Continue with Apple or Google, or enter your email address and type the 6-digit code we send you. There is no password to remember.
I didn't get the code
Check your spam folder and that the address is right, then tap Resend code.
How do I change the language?
Go to Profile and choose Language. The app is available in Portuguese and English.
Finding a home
How do I switch between buying and renting?
Open Filters and choose Buy or Rent. Your choice applies across Home, Map and the video feed.
Why does a listing show only an area?
Owners can show an approximate location to protect their privacy. The map shows a 2 km area without the street, so ask the owner for the exact address.
How do I contact an advertiser?
Open the listing and send a message. If the advertiser allows it, you can also reveal their phone number to call or use WhatsApp.
Publishing a listing
How do I add a listing?
Go to My Adverts, add a listing and follow the steps. Every listing needs a location on the map.
Why do I need an energy class?
Portuguese rules require ads for apartments, houses and commercial premises to show one. Choose your class and enter the certificate number, or choose Exempt or In progress if that applies.
How do I hide my exact address?
Choose Approximate area when you set the location. People then see a 2 km area without the street or door number.
How long does a listing stay up?
Listings are active for 90 days unless they are renewed. You can see and manage them in My Adverts.
Staying safe
- Visit the property before you pay anything, and don't send a deposit to someone you haven't met.
- Keep the conversation in the app until you trust the person.
- Check that an agent's AMI licence is valid with IMPIC.
How do I report a listing?
Open the listing and choose Report this listing.
How do I report or block someone?
Open the chat, tap the menu at the top and choose Report user or Block user. A person you block can't send you messages. To undo it, go to Profile and open Blocked users.
Agents and agencies
How do I get verified?
Fill in your professional profile, including your AMI licence. We check it before your badge appears.
How do I set up an agency?
Once you are a verified professional, go to Profile and open Agency. You can create the agency there, then invite your team by email. Invitations last 7 days.
Can I import my listings?
Yes. Go to Profile and open Import listings, then add the address of your Kyero XML feed. Your CRM provider can give you this address. We check the feed and sync it every day.
Your account
How do I delete my account?
Go to Profile, choose Delete account and confirm. Deletion is immediate and can't be undone. It removes your profile, listings, photos, videos, favourites, saved searches and one-to-one chats. If you own an agency with other members, remove them first.
If you can't open the app, write to info@devsolutely.com from the email address on your account and we will delete it for you.
How do I get a copy of my data?
Write to info@devsolutely.com. We answer within one month. Read more in our Privacy Policy.